Behaviours support on Jira Service Management

Maria Barrios

4 August 2026

Read in 1 min

Behaviours for Jira Service Management portal view is now available with example scripts to get you started.

Illustration of a ScriptRunner-branded Behaviours interface with magenta accents and a teal central panel. The panel shows a stylised automation scene, with robotic arms interacting with icons of tasks, checklists, and buttons, suggesting streamlined workflows and process automation with ScriptRunner.

Behaviours for JSM portal view is now available

We’re pleased to announce that Behaviours is now supported on the Jira Service Management portal view.

With Behaviours, you can guide requesters as they complete portal forms, helping them provide the right information, reducing incomplete requests, and creating a more relevant service experience.

It’s important to note that the Behaviours bot doesn’t support Jira Service Management at the moment.

Get started with new example scripts

To help you get started, we’ve also released a collection of JSM-focused example scripts. These examples show how you can use Behaviours in JSM:

Restrict field options based on a requester’s group
Prefill fields using user information and dates
Show or hide relevant fields based on request type
Show or hide fields based on the selected priority
Display warnings or restrict options based on field selections
Dynamically set incident priority based on keywords in the summary

View JSM Behaviours example scripts

What about JSM Agent view?

Behaviours for Jira Service Management Agent view is coming soon. We are currently working with Atlassian to make this available as soon as possible.

How did you find this update?

Full release notes and documentation

Read the latest release notes