Sync Jira Cloud issues with Jira on-premise issues
Eliminate duplicate work and create a single source of truth across your Jira instances.
Overview
Managing multiple Jira instances across Cloud and on-premise hosting is no easy task. Jira admins can quickly find themselves wasting time updating the same issues across systems, battling with duplicate issues, and dealing with frustrated teams who don’t know which system to trust. Once confidence in the data is lost, it’s hard to win back.
With ScriptRunner Connect, you can sync Jira Cloud and on-premise issues. Whether you’re in the middle of a phased migration or supporting teams across regions and hosting types, syncing eliminates duplication and ensures everyone works from a single, reliable source of truth.
Who is this template for?
Anyone who finds themselves temporarily or permanently working on both Jira Cloud and Jira on-prem instances. Such as:
- Regulated industries
Organisations working in regulated industries may keep information on a Server instance for compliance reasons, but collaborate with internal teams on Cloud.
- Cross-company collaboration
Your organisation may work with an external vendor who operates on a different hosting platform, but you need to share bug reports or track project progress.
- Mergers and acquisitions
Your organisation may have recently merged with or acquired another company, and the two organisations are using Jira on different hosting.
- Jira migration
Your organisation may be rolling out a phased migration from DC or Server to Cloud.
Why you should use this template:
- Seamless collaboration across instances
Teams using different Jira instances can stay aligned without duplicating efforts.
- Improved data accuracy
Issue fields are automatically synced across instances, giving everyone confidence that they are working from the correct information.
- Reduced manual workload
Your team will no longer need to spend their time importing and exporting information to maintain two systems. Issues are synced across instances automatically.
- Governance compliance
With a clear audit trail across instances, you can trust your next report is accurate regardless of which instance it’s pulled from.
- Smooth migration
If your organisation is phasing a migration to the Cloud, your teams can work in both environments while data remains connected, reducing disruption to day-to-day operations.
Prerequisites:
About the integration:
When an issue is created in Jira Cloud, a corresponding issue is created in Jira DC or Server, and vice versa. Any updates on either side will be kept in sync.
Any or all of these fields can be synced:
- Assignee
- Attachments
- Change Reason
- Change Risk
- Change Type
- Comments
- Custom Fields
- Description
- Due Date
- Epic Name
- Impact
- Issue Links
- Issue Type
- Labels
- Priority
- Reporter
- Status
- Summary
Start connecting today!
Sync your Jira Cloud and on-premise instances with the template below.