Want to see it in action?
Senior Customer Success Manager, Bobby Bailey, walks you through the process of using ScriptRunner Connect to chat with a Rovo agent (and capture its responses) natively inside Slack.
Rich Birks
Published on 5 December 2025
ScriptRunner Connect
From Atlassian to everywhere: extend Rovo's capabilities across your entire toolstack using ScriptRunner Connect
Rovo AI is here, and already helping teams working in the Atlassian ecosystem. But what if you could access Rovo in all your other tools, too? With ScriptRunner Connect, you can! Here's how.
Atlassian's new AI assistant, Rovo, is already reshaping how teams work inside Jira, Confluence, and the wider Atlassian ecosystem. From backlog grooming to writing release notes and creating product documentation, Rovo agents make it easy to find, learn, and act on information.
What are Rovo agents?
Rovo agents are AI assistants that can be built and configured to automate tasks and streamline workflows within the Atlassian suite. There are more than 20 out-of-the-box agents ready to use, requiring no setup or custom configuration. They are part of Atlassian's broader Rovo platform, which aims to integrate AI into workflows and enhance team productivity.
But most teams don’t live exclusively in Atlassian tools. They work in Salesforce for CRM, ServiceNow for ITSM, Slack for communication, GitLab for code, and dozens of other business-critical apps every day.
One Rovo, everywhere
Unlock the full potential of Rovo agents using API integrations
Rovo's open architecture enables connection through APIs, allowing external systems to send and receive data, trigger actions, and surface insights within Rovo's agents. Each agent's 'action module' can make authenticated API calls, process responses, and feed structured outputs back into Atlassian products.
When paired with ScriptRunner Connect, an integration platform purpose-built to connect and orchestrate data flows across complex ecosystems, Rovo becomes part of a larger, intelligent network. ScriptRunner Connect handles authentication, event triggers, and data transformations across multiple systems, including Jira, ServiceNow, GitHub, and Salesforce, all with managed connectors. Beyond these big names, it can also connect to any of your other critical tools that have an HTTP-based API, including bespoke apps, using a generic connector. It's a seamless setup that allows Rovo to execute tasks, retrieve context, and drive outcomes across every connected application, not just in Atlassian apps.
When Rovo connects to ScriptRunner Connect, it gains the ability to be everywhere at once, across every tool you work in.
Your very own Agent Smith (but in a good way)
Think of it like Agent Smith from The Matrix– but for productivity, instead of chaos. Just as Smith could replicate himself across the digital world, Rovo can extend its agents across your entire application ecosystem. Each new connection you make through ScriptRunner Connect gives Rovo a new surface to operate on: a new environment where it can understand context, take action, and drive work forward.
But unlike Smith, Rovo doesn't overwhelm your systems. It organises them. It brings consistency, intelligence, and automation to every app it touches, ensuring that insights discovered in one tool can instantly trigger action in another.
With both out-of-the-box and custom-built agents, ScriptRunner Connect boosts Rovo's functionality to scale in line with your architecture. A flexibility-first approach and the option to custom-build whatever you need means you'll never be limited by a standardised list of options. Rovo's action modules can call external APIs, execute scripts, and pass structured data between systems, infinitely extending its intelligence and potential.
Outcomes Rovo can deliver inside and outside of Atlassian
Below are some simple comparisons showing how Rovo's agents perform within Atlassian, and how those same capabilities can be extended across other apps in ITSM, DevOps, and work management to unlock consistent automation, intelligence, and collaboration everywhere.
For ITSM (Service management)
Rovo agent: Ops Guide
Native functionality within Atlassian (Jira, Confluence): Guides incident management and on-call duties in JSM; offers insights to resolve issues faster.
Functionality across other apps (with ScriptRunner Connect): Surfaces real-time incident data from BMC Helix or SolarWinds; pushes updates to Slack war rooms and logs post-mortems in Confluence or monday.com.
Outcome: Reduced incident response time and improved cross-team coordination.
Rovo agent: Service Triage (Automation)
Native functionality within Atlassian (Jira, Confluence): Automates triage and field updates in JSM using triggers or keywords.
Functionality across other apps (with ScriptRunner Connect): Applies identical automation rules in ServiceNow, TOPdesk, or Freshservice, ensuring consistent ticket handling.
Outcome: Consistent triage and automation across all service platforms.
Rovo agent: Customer Insights
Native functionality within Atlassian (Jira, Confluence): Analyses feedback from JSM forms and Confluence comments.
Functionality across other apps (with ScriptRunner Connect): Gathers and analyses customer sentiment from Zendesk, Salesforce, and Freshdesk to surface global insight trends.
Outcome: Holistic view of customer experience across all channels.
For DevOps
Rovo agent: Blocker Checker (Automation)
Native functionality within Atlassian (Jira, Confluence): Detects and updates blocked Jira issues automatically.
Functionality across other apps (with ScriptRunner Connect): Flags blockers in GitHub PRs, Azure DevOps pipelines, or GitLab issues, and syncs updates across tools.
Outcome: Faster unblock times and smoother delivery pipelines.
Rovo agent: Bug Report Assistant
Native functionality within Atlassian (Jira, Confluence): Writes clear, detailed bug reports within Jira.
Functionality across other apps (with ScriptRunner Connect): Generates consistent bug reports in GitHub, GitLab, or Azure DevOps and syncs them into Jira for visibility.
Outcome: Generates consistent bug reports in GitHub, GitLab, or Azure DevOps and syncs them into Jira for visibility.
Rovo agent: Progress Tracker
Native functionality within Atlassian (Jira, Confluence): Provides real-time project overviews within Jira or Confluence dashboards.
Functionality across other apps (with ScriptRunner Connect): Consolidates data from GitHub Actions, AWS CloudWatch, and Azure DevOps to display unified progress tracking.
Outcome: End-to-end visibility across projects and environments.
Rovo agent: Jira Theme Analyzer
Native functionality within Atlassian (Jira, Confluence): Finds themes and patterns among Jira issues to create epics.
Functionality across other apps (with ScriptRunner Connect): Identifies recurring patterns across GitHub, GitLab, and Azure DevOps issues; helps create thematic reports across tools.
Outcome: Enhanced planning through data-driven insight across platforms.
For work management
Rovo agent: Comms Crafter
Native functionality within Atlassian (Jira, Confluence): Generates on-brand communications and announcements in Confluence.
Functionality across other apps (with ScriptRunner Connect): Creates aligned updates in Slack, Salesforce, or Zendesk, ensuring tone and structure consistency across tools.
Outcome: Unified communication voice across all work apps.
Rovo agent: OKR Generator
Native functionality within Atlassian (Jira, Confluence): Builds and refines OKRs in Confluence or Jira.
Functionality across other apps (with ScriptRunner Connect): Combines Salesforce performance data, monday.com project updates, and Zendesk sentiment metrics to generate holistic OKRs.
Outcome: True cross-functional goal alignment.
Rovo agent: Transcript Insights Reporter
Native functionality within Atlassian (Jira, Confluence): Turns meeting transcripts into insights and action items in Confluence or Jira.
Functionality across other apps (with ScriptRunner Connect): Summarises Zoom or Microsoft Teams calls; sends follow-up actions to Slack, Salesforce, or monday.com.
Outcome: Instant, automated follow-up from any meeting.
Rovo agent: Global Translator
Native functionality within Atlassian (Jira, Confluence): Translates Confluence pages and Jira documentation.
Functionality across other apps (with ScriptRunner Connect): Translates tickets, chats, and updates in Slack, ServiceNow, or Salesforce for multilingual teams.
Outcome: Greater accessibility and global collaboration.
From unified tools to unified outcomes
By pairing Rovo with ScriptRunner Connect, every agent becomes more powerful: able to operate beyond the Atlassian ecosystem and deliver consistent outcomes across all the tools your teams rely on.
Whether it's resolving incidents in ServiceNow, closing bugs in GitHub, or aligning goals in monday.com, Rovo and ScriptRunner Connect become the connective tissue between systems, bringing AI-powered context, content, and coordination wherever work happens.
Ready to take Rovo everywhere?
Discover how to integrate your agents across every app in your stack. Start building truly connected, intelligent workflows with Rovo, everywhere.