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ScriptRunner for Jira Cloud: Security and data privacy FAQs

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How reliable is ScriptRunner for Jira Cloud?
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Creating a system you can rely on is a priority for us. That's why our system is built using a modular approach, ensuring that different parts are isolated from each other. This means if there's ever a vulnerability or error in one area, it won’t impact the rest of the system.
Additionally, Jira Cloud apps, including ScriptRunner, are sandboxed. This means they operate independently from Jira Cloud itself. So, if there’s an issue with an app, it won’t affect Jira or any other apps you’re using.
For updated performance and incident information, visit our Status page.
The only data we store and process is user-generated content that allows you to use the product. This includes details about Jira projects, issues and comments as well as the users that created or modified them.
We work closely with integrated partners, like Atlassian, who have specific definitions for personal data. Atlassian classifies personal data stored for the purpose of identifying users in a clear and logical way as “Personal Profile Data”. It’s important to note that this data category does not include information that could identify an individual as per GDPR definitions as the information is anonymised.
More information on our data handling can be found in The Adaptavist Group privacy policy.
We understand how important the security and location of your data are. Here’s how we handle different aspects of data management:
1. Data residency: For ScriptRunner for Jira Cloud, your data is securely stored using AWS S3 in specific regions: eu-central-1 and us-west-2. This means your data is kept close to you, in reliable and trusted locations.
2. Data encryption: We take encryption seriously. We use AWS KMS to ensure only authorised access to data occurs and your information remains private.
3. Data transfer: Communication involving your data is encrypted with SSL/TLS 1.2 over secure HTTPS connections. When our services interact with Atlassian, we use JWT (JSON Web Tokens) for authentication.
Learn more about data residency for ScriptRunner for Jira Cloud in our documentation.
Yes, you can use ScriptRunner for Jira Cloud's IP addresses to configure your firewall or network security settings, allowing traffic from the app. To request the current list of IP addresses, please submit a support ticket via our Product Support Portal. Our Support team will promptly provide you with the necessary information and any additional guidance required. More information can be found here.
The information on this page is specific to ScriptRunner for Jira Cloud.
For security information about other ScriptRunner products, and the ScriptRunner brand as a whole, please also visit our trust and security overview page.